It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
The practice can be contacted from 08:00 to 18.30 Monday to Friday for emergencies and general enquiries.
Please note that the telephone is always busy in the morning – contact us in the afternoon if possible.
We offer a range of appointments throughout the day including urgent appointments for the same day and routine appointments which can be booked up to six weeks in advance.
Before making an appointment, please consider whether you need to see a doctor or whether an appointment with a nurse may be suitable.
Appointments can be made by telephone or in person. A single appointment for a doctor is for 10 minutes. Should you wish to have a longer consultation, please ask the receptionist when making the appointment as this will help avoid delays for other patients.
You may be accompanied by a relative or a friend at any consultation, but please introduce them to your doctor at the beginning of the consultation. If you would like a chaperone to be present during any intimate examination, please ask the clinician before the examination commences.
It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice.
Our practice nurses are available for routine appointments throughout the day and these can be booked by telephoning the appointment line.
If there is a medical emergency at home that is life-threatening, please call an ambulance by telephoning 999. For other emergencies please telephone the surgery option 1 and speak to a receptionist.
Please help us
If you cannot keep your appointment, please let us know so that we can offer it to another patient. You can telephone us at any time and press option 2 which connects you directly to voicemail box so you can leave a message to cancel your appointment. You will not be able to speak to a member of staff so cannot change your appointment on this line. We cannot respond to other messages left on this line. If you are late for an appointment you may be asked to re-book.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.