eConsult

What help do you need from your GP practice?

Order a Repeat Prescription

It is easier and quicker to manage request repeat prescriptions via our online services. Simply log in to Patient Access and select an option. You can alternatively use the NHS app.

Please allow three working days, excluding weekends and Bank Holidays, for your request to be processed. If you would like to know if your prescription is ready then please contact your nominated pharmacy. Prescriptions can then be requested 24 hours a day every day of the year.

NHS App

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.

Download on the App Store
Get it on Google Play
NHS App

You will only be able to request medications that are on your repeat prescription list this way. If a medication isn’t showing on your repeat list please email us to query [email protected] – The Doctor may then decide to add the item to your repeat medication list.

If you are finding it difficult to set up Patient Access or the NHS app please do contact us and we will do our very best to support you with this. Email the surgery to advise us you need support [email protected]

Unable to use the NHS app or patient access

You may also request medication without the requirement to log on to Patient Access or the NHS app. Please email on [email protected] or give your prescription request to reception

Your Repeat Medication

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription. The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.

How to order your medication

If you are able to please use either the NHS App or Patient Access, if you need help with either of these please contact the practice on [email protected]

Patient Access / NHS App

You can request all repeat prescriptions using Patient Access or NHS app. If you need help setting this up please contact reception or email us at [email protected]

Email

You can order your prescription by email, including your name and date of birth in the body of the email. Our dedicated prescriptions email is [email protected]

Pharmacy Ordering

Some local pharmacies offer the service of ordering prescriptions on a patients behalf. This service is generally offered to those that are vulnerable or don’t have other means of ordering their prescriptions available to them. Please contact your Pharmacy to enquire. Please note not all pharmacies are able to offer this service.

In person

You can give your medication request in at reception. Please ensure your name and date of birth are included on the request.

Post

You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).

Run out or just about to run out of medication requests
Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. Urgent requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests, and may well be refused by the GP.

Help with your Prescription

If you forget to request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

Additional information

Hospital and Community Requests

When you are discharged from Hospital you should normally receive seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request. 

Medication reviews

The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

Over the Counter Medicines

A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.