eConsult
We aim to reply within 2 working days with advice or to arrange an appointment with a clinician. Call reception on 02380 273 252 if you need a same day response.

Cancel an Appointment

It is important to let us know with plenty of time if you are not able to attend an appointment, this allows us to reallocate the time to someone that needs it.

Appointments can cancelled via the text reminder service. You will receive a text reminder of your appointment both 7 days and 24 hours before the booking time. This text reminder will include a cancellation link and is the quickest way of cancelling an appointment.

You can cancel your appointment anytime by phoning into reception and pressing option 2. This will put your call through to our cancellation voicemail inbox. Please ensure you leave your name, date of birth and contact number alongside the details of the appointment you are trying to cancel.

You can also cancel your appointment through online services such as Patient Access or NHS app. More information on how to set this up is available here.

You can alternatively complete the below form – this must be at least 24 hours in advance.

Cancel an Appointment
Please use format day/month/year e.g. 12/05/1979

Privacy Policy

This form collects your name, date of birth, email, other personal information and medical details. This is to confirm you are registered with the practice, to allow the practice team to contact you and also to update your medical records held by the practice and our partners in the NHS. Please read our Privacy Policy to discover how we protect and manage your submitted data.